1. How does the custom order process work?
Once you upload your photo and place your order, we'll send you an outline preview for approval before we begin stitching. You'll always get to see the design before it's embroidered.

2. How long does it take to receive my order?
Our processing time is 5-7 business days after design approval. Shipping times vary by location, but most U.S. orders arrive within 1-3 business days.

3. Can I request changes to the outline before it's stitched?
Yes! You'll receive a preview, and you can request small changes (like removing background items or adjusting details) before we begin embroidery.

4. What types of photos work best?
Clear, well lit photos with visible outline of people or pets work best. We recommend avoiding blurry or very zoomed-out images.

5. Do you accept returns or exchanges?
Because each piece is handmade and customized, we do not offer returns or exchanges. However, if there's an issue with your order, please contact us and we'll make it right.

6. Can I add names, dates, or text to my sweater?
Yes! You can include personalized text like names, dates or short phrases.

7. Can I order in bulk for family gifts or events?
Absolutely! We love creating bulk or family sets. Contact us directly for custom pricing and timelines on large orders.

8. What happen if I don't like the preview?
If you're not happy with the initials outline, we offer one free revision to make sure you're satisfied before we begin embroidery.